Digital Communications

Inform and Update

Everyone

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Digital Communications

Notify and Engage

Enabling you to use one, any or all of the delivery methods available for all contacts for:

  • Mass Notifications
  • Mass Messaging
  • Mass Visual Communication
  • Enabling you to have instant communication, delivered how you need, to any number of contacts you need to reach.

Effective Communication

Baseband is designed to be the most user friendly and flexible communication solution available.

Providing instant communication, delivered how you need, to any number of contacts you need to reach.

  • Voice
    • Voice recorded
    • Text to Speech
  • Mobile
    • SMS/Text
    • Web Short codes for expanded messaging
    • APP
  • Email
    • Full visual Email creator and editor
    • Built in Opt-out
  • Visual
    • Screens
    • Digital Signage
    • TV
  • Website
  • And more

Broadcast Now

At a click of a button, immediately send your notification and message to all recipients exactly how they want to receive it.

  • Severe Weather
  • Health Warnings
  • News
  • Closing and Delays
  • and more.

Notification Intellignece

Enabling you to deliver your notification message as broad or as granular as you need.

  • Global Notifications
  • Location Level Notifications
  • Group Type Notifications
  • Contact Type Notifications
  • Scheduled Notifications
  • Broadcast Now Notifications

Scheduled Messasges

Set the date and time you want your weekly update and message to be sent and it will be delivered exactly how the recipients need to receive it.

  • Reminders
  • Updates
  • Events
  • and more

Extensible API

Built to easily add new integration with third party systems.  Example:

  • Integration with access control
    • Send lock/unlock commands to doors directly from Baseband.com the admin panel
    • Trigger location specific lockdowns when a specific notification is sent out
  • Integration with on premise system
    • VOIP calls
    • Screens
    • Panels

Single Easy to Use

Dashboard

Single easy to use dashboard to manage your

  • Locations
  • Contacts
  • Devices
  • Notifications/messages.
dash

Customizable

Location Communication

Locations

Locations are designed to be able to mirror your organizations physical layout as closely as you'd like. They can be "nested" inside of one another, similar to folders on your computer.

i.e. State/County/City/Community/Building Name/Floor/etc. This is just an example.
You can change the order below to match your geographic and physical structure

  • States
  • Regional
  • Community Based
  • Building Based
  • Specific Area
  • Specific Unit
  • Specific Room

Location Types

Locations types are designed to enable you to target multiple locations of a similar type and purpose.

  • Use examples include "Storage", "Dining", "Residential", or "Mixed-Used".
  • Message Example: You could send a message to any location of the type "Health Care" regardless of physical location.
  • Locations can be assigned to one or more location types

Location Groups

Are useful for creating collections of locations, typically for targeting notifications. You can add locations to a group one of two ways:

  • Individually, on a per-location basis;
  • Collectively, based on location type
  • As an example, you may wish to create an "Employee-Only Areas" location group to send notifications just to staff.
  • This group could link to location types "Maintenance Facilities", "Operations", and "Employee Housing". In this example, when that location group is selected for a notification, all locations matching that location type (and all users assigned to those locations) would receive that notification.

Location Notification and Messaging

Location Notification Routing, as broad or granular as you need, examples:

  • Community>Area>Street>Building>Floor>Unit>Contacts associated with unit
  • Community>Area>Street>Building>Floor>Contacts associated with floor
  • Community>Area>Street>Building>Contacts associated with building
  • Community>Area>Street>Contacts associate with street

Location Associations

  • Contacts - for example residents or staff members. Contacts can be assigned to multiple locations.
  • Location Types - used to categorize your locations, such as "storage", "maintenance", "public space".
  • Devices - screens that can receive and display notifications. Note that devices can only be assigned to one location at a time.

Easy to Use

Location Management

View management UI

Locations List

Locatoin Types

Location Groups

Customizable

Contact Communication

Contact Types

Setting up Contact Types and assigning to a contact enables you to target messages towards a specific subset of people with a special need, skill or purpose. Contact types are assigned to the contact.

Strategies may be needed to reach specialists, skill sets and high-risk and vulnerable populations, such as:

  • Doctors
  • Resident
  • Family
  • Volunteer
  • Employee
  • Student

Example: You could send a message to any contact with assigned the "Doctor" type regardless of physical location.

Contact Groups

Contact Groups enable you to target messages towards a specific grouping of people. Groups can be broad or specific.

Example: You could send a message to any contact that is in the "Volunteer Group". This could be employees, students, residents, etc.

Contacts are added to contact groups.

Contact Relationships

Relationships are used to associate one contact to another in a meaningful way.

Example, designating a certain contact as the spouse or family member of another contact.

Relationships can be bi-directional or uni-directional. For example:

  • Bi-directional relationship between two contacts, with the relationship being 'family member';
  • Uni-directional relationship which makes has one contact being 'emergency contact' for another person.
  • Uni-direction relationships with one contact being 'Patient' and the other being 'Doctor'

Relationships are assigned to a contact by editing the contact and going to the 'Relationships' tab.

Easy to Use

Contact Record

Contact Info

Contact Phone

Contact Email

Contact Type

Contact Relationships

EFFECTIVE COMMUNICATION

Incorporates All Methods

 

  • Phone calls get attention but are easy to tune out if used for regular updates and get avoided - Best used for emergencies and major notifications.

 

  • Text Messages are attention grabbing and highly read but they are high in volume and are limited with the amount of information that can be sent - Best used for updates, schedule changes, emergencies and major notifications

 

  • Emails are easy to share a lot of information but easily get filtered - Best used for engaging readers, newsletters, information and updates.

 

  • Visual/Digital Signs - are attention grabbing and impact-full but you have to be there - Best used for activity, dining, events, updates and major notifications.

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